AB31-AB38, AB41-AB45, AB51-AB56, FK19-FK21,HS-HS9, IV1-IV63, KA27-KA28, KW1-KW17, PA20-PA80, PH1, PH5-PH10, PH15-PH50,VI13, ZE1-ZE3, BT1-99, IM1-9 & 99, TR21-25, PO30-41,GY1-GY9, JE1-JE5, Channel Islands (Jersey & Guernsey), Isle of Wight If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value Here at The Pet Express we want you to enjoy every time you shop with us. Occasionally we know you may want to return items, we have tried to make our terms as clear as possible to avoid any nasty surprises. If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHLand easily re-arrange your delivery to something which suits you better! You can choose from the following options: For reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.

Our Barnabys product range is shipped via a third party and is usually handled by DPD on a free next day service, again this cannot be guaranteed and can take a few days to be processed. If a customer accepts a damaged parcel knowingly the damage must be specified on the courier driver's signature terminal. Please photograph damages for our investigation. We have teamed up with DHLto provide our customers with the best delivery service possible which is both fast and flexible. Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.

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