Whitelisting and adding senders to your Address Book
or Contacts
Spam email is a growing problem. Major ISPs and email
services such as Yahoo!, MSN Hotmail, AOL and others
are protecting themselves and their users from Spam
by filtering mail. Unfortunately sometimes legitimate
email, such as the ones we send you, may be blocked
by mistake.
Normally this should not occur and you will receive our email without any
problems. But in case there is a problem (such as our mail is not delivered
to a proper mail folder, or worse yet doesn't get delivered at all), you
can easily fix this yourself.
Outlook Express & Outlook
In Outlook right click the sender in
the 'From' field and choose 'Add to Contacts'. In Outlook
Express right click the email in list view
and select 'Add Sender to Address Book'. Zone
Alarm uses Mail
Frontier to filter junk mail and it recognizes
the above procedure.
On line email accounts
Major ISPs and Email Providers (such as Hotmail,
AOL, Yahoo! etc.) enable you to manually allow
("whitelist") emails coming from
the senders you trust by adding them to your
address book or contacts list and some have
developed sophisticated filtering programs.
Please take a moment to whitelist our email address to ensure that
you can receive all of our email.
This should guarantee that you will receive all e-mail from us.
Your knowledge can help others
If you know about specific ways of configuring on or
off line email filters please let us know and we will
post the information here for the benefit of others.
